Call Center Representative - Intermediate Level

Discover your 100% YOU with MicroSourcing! Position: Call Center Representative (Healthcare)

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

Competitive Rewards Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit Be part of a positive and engaging work environment with company-sponsored events and activities.

Work-Life Harmony Maintain balance with flexible work arrangements that suit your lifestyle.

Career Growth Access continuous learning opportunities and career advancement.

Inclusive Teamwork Join a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Call Center Representative, You Will

• Handle calls related to patient inquiries, appointment scheduling, and healthcare services
• Conduct standard triaging to determine the appropriate level of care or next steps
• Perform accurate data entry for patient intake, ensuring all information is properly documented
• Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality
• Handle sensitive patient information with strict confidentiality in compliance with HIPAA
• Collaborate with internal teams, providers, and administrative staff for seamless patient coordination

What You Need

Non-negotiables

• 2+ years of experience in a healthcare call center or similar environment
• Knowledge of medical terminology, triaging procedures, and patient intake processes
• Excellent verbal and written communication skills
• Strong understanding of patient privacy and compliance standards (HIPAA)
• Consistent adherence to accuracy and productivity standards

Preferred Skills

• Strong computer and data entry skills with high attention to detail
• Ability to multitask in a fast-paced environment while maintaining service quality

About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing believes our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all backgrounds and perspectives. Here, we don’t just accept your authentic self—we celebrate it, valuing every contribution to our collective success.

Join us in celebrating YOU and your 100%!

For more information, visit: https://www.microsourcing.com/

Terms & conditions apply