Call Center Representative (Monterrey)

Description:

Company Overview:

Segoso Mexico – Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Customer Service

Job Description:
Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.

Key Responsibilities:

• Provide exceptional customer service via phone, email, or chat.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

What We Offer:

• Paid training to ensure your success.
• Competitive hourly pay with a monthly performance bonus.
• Paid sick time and law-mandated benefits.
• Additional benefits, including pantry vouchers and savings funds (optional).

Requirements:

Essential Skills and Qualifications:

• Proven experience in customer service, phone, and/or call center roles.
• Strong communication skills to handle sensitive situations professionally.
• Ability to multitask and stay organized in a high-volume environment.
• Problem-solving mindset with a focus on delivering customer satisfaction.
• Dependable and team-oriented with a positive attitude.

Preferred Qualifications:

• Familiarity with CRM systems or call center software.
• Experience in customer service and reservations.