Call Center Representative | Remote

Position: 211 Specialist

Type: Contract

Compensation: $50 - $150/hour

Location: Remote

Commitment: 10-40 hrs/week

Role Responsibilities

• Review sample questions and flag any that don t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Requirements

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services.
• Have strong relevant experience in regular, high-volume public contact (phone, chat, or in person).
• Working knowledge of public benefits and community resources.
• Clear, precise writing.

Application Process

• Easy Apply on LinkedIn
• Check email for next steps
• Participate in resume evaluation & interview stage