Call Center Representative (PT)

We are seeking a friendly, dependable, and customer-focused Call Center Representative to join our team. This position is responsible for handling a high volume of inbound and outbound calls while providing exceptional service to every customer. The ideal candidate will be a strong communicator who enjoys helping others, resolving concerns, and assisting customers with general catering questions and requests.

Responsibilities

• Manage a high volume of inbound and outbound calls in a timely, courteous, and professional manner.
• Provide knowledgeable assistance with catering inquiries, orders, products, and services.
• Listen carefully to understand each customer’s needs and provide accurate information, solutions, or appropriate alternatives.
• Resolve customer questions, concerns, and complaints with patience, professionalism, and attention to detail.
• Follow established communication guidelines and procedures when handling various topics.
• Create positive customer experiences by going the extra mile and delivering personalized service.
• Build and maintain strong customer relationships through friendly and consistent communication.
• Accurately document customer interactions and important details in the call center database.
• Collaborate with team members and other departments to ensure customer needs are addressed promptly.
• Meet individual and team service, quality, and productivity goals.
• Maintain confidentiality and handle customer information responsibly.
• Perform additional duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer service or call center experience in a high-volume environment.
• Strong telephone etiquette, verbal communication, and active-listening skills.
• Strong computer skills - use of UKG system and department spreadsheets
• A genuine commitment to delivering excellent customer service.
• Ability to remain calm, patient, and professional when handling challenging situations.
• Adaptability when communicating with customers of different backgrounds and personality types.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Comfortable learning and using call center databases and other computer systems.
• Dependable team player with a positive and professional attitude.

Benefits

• Medical insurance, dental insurance, vision insurance
• 401(k) retirement plan
• 50% discount on in store lunch
• 25% discount on in-store purchases
• Career pathing and advancement
• Additional employee benefits and perks