Call Center Representative - Scheduler

Call Center Representative/Scheduler

Retina Associates, LLC is a sub-specialty ophthalmology practice currently seeking a Scheduler for our call center. This position is based out of our Lenexa office. Monday-Friday from 8:30am-5:00pm.

Responsibilities:

• Schedule patient appointments.
• Demonstrate accuracy, thoroughness and an understanding of multi-line telephone procedures.
• Answer telephone within 1-3 rings with a professional greeting.
• Screen telephone calls and assure all messages are understandable and delivered.
• Obtain patient information by interviewing patients and verifying information for appointment scheduling and clinical messages.
• Obtains referring doctor information by answering telephone calls; interviewing referring office for screening emergent and non-emergent patients to be added to the clinic schedule.
• Route medical inquiry calls to the appropriate clinical staff member.
• Maintain a professional and courteous attitude.
• Communicate in a professional manner.
• Maintain proper attendance requirement.

Skills:

• Excellent communication skills.
• High level of professionalism.
• Critical thinking and problem solving skills.

Benefits:

• Paid Health, Dental, and Vision benefits for the employee
• Health savings account (HSA)
• 401(k)/Profit Sharing plan
• PTO accrual
• Paid holidays + floating holiday
• Uniform allowance
• On-the-job training
• Employee Assistance Program
• Referral Program

Minimum Education and Experience Requirements:

• High school diploma or equivalent is necessary.
• Post-secondary education a plus.
• Medical office setting, multi-phone system, and computer experience preferred.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person