Call Center Representative - Spanish Bilingual

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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**CALL CENTER REPRESENTATIVE - SPANISH BILINGUAL**

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

ROLE OVERVIEW

**We are looking for a Call Center Representative – Spanish Bilingual to join our team.**

This role is responsible for contacting, following up with and retrieving medical records from individual physicians, medical groups and hospitals.

MAIN RESPONSIBILITIES

• Maintain time-service, quality and production goals using good work queue management
  and customer service skills.
• Maintain a high level of customer service skills. Present a friendly and professional
  demeanor.
• Protect the security of medical records to ensure that confidentiality is maintained, in
  observance of the HIPAA Compliance Policy.
• Handles a high volume of continuous telephone calls and gathers needed information in a
  timely manner. Method of transmission can either be inbound or outbound.
  Performs multiple tasks simultaneously.
• Perform both individually and as a team to meet daily production expectations.
  Use appropriate judgment in upward communication regarding customer issues.
  Display excellent verbal and written English language skills, particularly strong business
  writing skills.
• Display ability to use the computer with windows, including MS office applications,
  electronic mail, internet.
• Other duties as may be assigned.

**REQUIREMENTS**

• **A**t least 6-12 months Spanish-speaking experience in a BPO or similar
• Proficient in Spanish (certificate – B1/ B2 casual conversation is preferred)
• Excellent organizational, time management, and multitasking skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively with local and international teams.
• Proficiency in Microsoft Office applications and general computer systems.
• Willing to work on a night shift schedule.
• Must be willing to work onsite at 8th floor Robinsons Zeta Tower, Bridgetowne Libis Quezon City.