Call Center Representative / Tele caller

Job Summary

We are looking for a confident and customer-focused Telecaller Executive to handle customer calls, follow up with enquiries and generate business opportunities.

The ideal candidate should have good communication skills, a positive attitude and the ability to confidently speak with customers over the phone.

Freshers with good communication skills are welcome to apply.

Key Responsibilities

• Make outbound calls to customers and potential leads.
• Handle incoming customer calls and enquiries.
• Explain products, services, offers and promotions to customers.
• Follow up with leads and existing enquiries.
• Generate and qualify potential business leads.
• Maintain proper records of calls, enquiries and follow-ups.
• Update customer information in CRM or Excel.
• Coordinate qualified leads with the concerned sales team.
• Follow up with customers to improve conversions.
• Handle customer questions and provide appropriate information.
• Maintain daily call and follow-up reports.
• Achieve assigned daily and monthly calling targets.

Requirements

• Good communication and interpersonal skills.
• Fluent Malayalam communication is required.
• Basic English communication skills.
• Confident and comfortable speaking over the phone.
• Good listening and convincing skills.
• Basic computer knowledge.
• Knowledge of MS Excel / Google Sheets is an advantage.
• CRM experience is an added advantage.
• Target-oriented and willing to work towards monthly goals.
• Positive attitude and willingness to learn.

Qualification

Plus Two / Diploma / Graduate

Freshers can apply.

Candidates with previous experience in telecalling, customer support, sales, lead generation or inside sales will be preferred.

Salary & Incentives

₹15,000 – ₹22,000 per month

Plus performance-based incentives.

Additional incentives may be provided based on lead generation, conversions and monthly performance.

Work Responsibilities

The candidate will primarily be responsible for:

Calling → Enquiry Handling → Follow-up → Lead Qualification → Sales Coordination → Conversion

Why Join Us?

• Professional working environment.
• Performance-based incentives.
• Training and guidance will be provided.
• Career growth opportunities.
• Opportunity to work with an established business group.

How to Apply

Interested candidates can apply with their updated CV.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person