Call Center Representative/Office Assitant

Job Overview

We are seeking a dynamic and energetic Call Center Representative/Office Assistant to join our team! In this role, you will be the first point of contact for our clients and customers, providing exceptional support through phone communication, data entry, and client service. Your enthusiasm and organizational skills will help ensure smooth operations within our office environment while delivering outstanding customer experiences. This paid position offers an exciting opportunity to develop your communication, technical, and administrative skills in a fast-paced setting.

Responsibilities

• Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills.
• Assist customers with inquiries, troubleshooting issues, and providing product or service information.
• Support client services by maintaining accurate records through data entry and computer-based documentation.
• Manage multiple tasks efficiently, including scheduling appointments, processing transactions, and handling cash when necessary.
• Use Service Titan and Google Suite to prepare reports, correspondence, and other administrative documents.
• Maintain a friendly and helpful attitude while resolving customer concerns promptly and effectively.
• Coordinate with team members to ensure seamless office operations and support overall customer satisfaction.

Qualifications

• Multilingual abilities are highly preferred to serve a diverse client base effectively.
• Previous call center experience or customer support background is advantageous.
• Strong proficiency in Google Suite and Service Titan preferred
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Demonstrated organizational skills with the ability to multitask efficiently in a busy environment.
• Technical proficiency with computer systems, data entry, and basic troubleshooting.
• Experience in sales or client communication enhances your ability to connect with customers positively.
• Knowledge of phone etiquette, customer service problem-solving techniques, and outbound calling strategies is desirable.

Join us to be part of a small team where your proactive approach and dedication will make a real difference! We value every employee’s contribution by providing a supportive work environment that fosters growth and success.

Pay: $22.00 - $30.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person