Call Center Scheduler

We are looking for two experiencedCall Center Scheduler to join our team with Solid Ground Solutions. This role is ideal for someone who enjoys a fast-paced environment, multitasking, working with customers, and keeping schedules organized.

Job Overview

You will schedule estimates for customers needing crawl space repair, basement waterproofing, foundation repair, and some mold-related services. You will handle inbound and outbound calls, texts, and emails while coordinating schedules for 15+ Project Managers across Ohio, West Virginia, and Maryland.

You will support multiple companies and business units, so you must be organized, able to prioritize, comfortable working independently, and willing to use available resources to stay knowledgeable about each business and its services, and other duties as assigned.

You’ll work as part of a small team of five schedulers in a collaborative environment with hands-on support.

Schedule

• Full-time, 40 hours per week
• 8-hour shifts
• Monday–Friday, within 8:00 AM–7:00 PM
• Saturday: 8:00 AM–12:00 PM, typically 1 Saturday per month
• Hybrid: Work from home Monday & Friday; in office Tuesday–Thursday

Training

• Approximately 1 month of hands-on training
• Monday–Friday, 9:00 AM–5:00 PM

Pay & Benefits

• Starting pay: $20/hour
• Full-time benefits
• 401(k) retirement options
• Hybrid work schedule
• Paid training
• Collaborative team environment