Call Center Skill English

English/Thai Call Representative

Duties & Responsibilities

-        Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language)

-        Maintain and update the necessary information for customer into related banking system with accurately

-        Follow up on customer requests/issues or escalate to supervisors when needed according to department processes

-        Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer

-        Fulfill other work assigned by supervisors or managers

Qualification

-        Bachelor’s Degree in any fields

-        Excellent command of English (TOEIC 600)

-        At least 1 year of experience in Call Center, Customer Service, or related fields

-        Able to work on shift schedule

-        Computer literate in Microsoft Office – Word & Excel

-        Customer service oriented Personal Characteristics/ Attributes