Call Center Specialist

Call Center Specialist

Medi Trans, LLC

SUMMARY: Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.

ESSENTIAL FUNCTIONS

• Ensures adherence to Gas Reimbursement Policies and Procedures.
• Ensure calls are handled efficiently, accurately, and in a timely manner.
• Assists members/family with any complaints.
• Monitor/Verify all incoming GR Forms
• Responsible for entering all GR information into the Novus System accurately.
• Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.
• Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Previous experience in a Call Center Environment.
• Ability to work well with people. Strong leadership skills
• Exceptional organization and time management skills.
• Positive attitude, good judgment, and strong work ethic.
• Demonstrate excellent interpersonal communication skills.
• Strong computer skills. Proficiency and speed working in all Microsoft Office products.
• Strong organizational skills, including time management and documentation.
• Knowledge of telephone call center systems.

MINIMUM REQUIRED EDUCATION/TRAINING

• High school diploma or equivalent

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Preferred)

Work Location: In person