Call Center Specialist

Industry: Oral & Maxillofacial Surgery

About the Role

We are looking for a friendly, organized, and customer-focused Call Center Specialist to join our growing oral surgery team! In this role, you'll be the first point of contact for patients and referring dental offices, helping create a positive experience while coordinating appointments across six practice locations.

The ideal candidate thrives in a fast paced environment, enjoys helping people, and can confidently manage multiple priorities.

What You'll Do:

• Answer and manage multiple phone lines while providing exceptional patient service.
• Schedule and coordinate patient appointments across six locations and nine providers.
• Communicate with patients, referring dental offices, and internal teams.
• Follow up on missed calls, canceled appointments, and patient no shows.
• Work closely with front desk teams and office managers to ensure smooth scheduling.
• Maintain accurate patient information and appointment records.
• Track daily call activity, scheduling metrics, and KPIs, and prepare weekly reports.
• Use systems such as Weave VoIP, Resonate AI, Patient Prism, and Carestream WinOMS.
• Attend team meetings and occasionally travel between practice locations.

Why Join Us?

You'll play an important role in helping patients access the care they need while working alongside a collaborative team dedicated to delivering an exceptional patient experience.

If you're passionate about helping people, enjoy staying organized, and thrive in a team environment, we'd love to hear from you!

What We're Looking For

• Previous experience in dental, healthcare, patient scheduling, or a high volume call center.
• Excellent communication and customer service skills.
• Strong multitasking, organization, and problem solving abilities.
• Ability to manage multiple phone lines and competing priorities.
• Attention to detail and a proactive approach to follow up.
• Comfortable learning new technology and scheduling software.
• Experience with dental practice management systems is a plus!