Call Center Supervisor – Operations

Call Center Supervisor – Operations

Location: Muscat, Oman

Responsibilities

• Supervise daily call center operations and team performance.
• Monitor calls, KPIs, productivity, and quality standards.
• Handle escalated customer complaints and ensure timely resolution.
• Prepare daily/weekly operational reports.
• Coach and support team members.
• Coordinate with internal teams to resolve customer issues.
• Ensure compliance with company policies and procedures.

Requirements

• 2–3 years of experience in call center operations.
• Previous Team Leader/Supervisor experience preferred.
• Excellent communication and leadership skills.
• Good knowledge of MS Office and CRM systems.
• Strong problem-solving and customer service skills.
• Ability to work under pressure and in shifts.

Apply

Email: [email protected]

Work Location: In person