Call Center Team Leader

The Tele-Sales Team Leader is responsible for managing and guiding the tele-sales team to achieve set sales targets and align with the foundation's overall objectives. The ideal candidate should demonstrate solid leadership fundamentals, strong communication skills, and a proven track record in sales performance.

Key Responsibilities:

• Lead, motivate, and coach the tele-sales team to meet and exceed KPIs and sales targets.
• Monitor daily operations, ensuring consistent team performance and quality standards.
• Develop and execute action plans for performance improvement when needed.
• Provide regular feedback and coaching to team members to support their professional growth.
• Build a collaborative and high-performance team environment.
• Solve problems proactively and escalate complex issues when necessary.
• Communicate effectively with team members and management to ensure clarity of goals and expectations.
• Ensure all team activities comply with internal policies and values, especially concerning sensitive or abuse-related cases.
• Submit and track action plans related to critical cases when applicable.

Desired Candidate Profile

Requirements:

• Minimum 1 year of experience in the Tele-sales team.
• Good command of English (spoken and written).
• Demonstrated leadership basics, including: (Communication- Coaching- Problem-solving- Team building- Action planning)
• KPI average for the first 5 months of the year must be 95% or higher.
• Achievement average for the first 5 months of the year must be 90% or higher.
• No pending or unsubmitted actions regarding abuse-related cases.