Call Center/Front Desk Receptionist

About Ezra Medical Center

Ezra Medical Center is a trusted, multi-specialty healthcare provider proudly serving the Brooklyn community for over 18 years. With a commitment to compassionate, high-quality care, our services span across:

• Internal Medicine & Pediatrics
• Dental Clinic
• Aqua and Physical Therapy
• Vision Center

Learn more about us at: www.ezramedical.org

Position Overview

We are seeking a courteous, organized, and patient-focused Call Center/Front Desk Receptionist to join our administrative team at Ezra Medical Center. As the first point of contact for many of our patients, you will play a vital role in ensuring efficient communication, accurate scheduling, and a positive experience for everyone who reaches out to our center.

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and values teamwork and professionalism.

Key Responsibilities

Patient Communication & Support

• Answer incoming calls in a professional, warm, and respectful manner.
• Identify patient needs, clarify information, and provide accurate and timely solutions.
• Greet patients in person or by phone with empathy and professionalism.

Scheduling & Coordination

• Schedule appointments accurately and efficiently using the electronic medical records (EMR) system.
• Assist with check-in and check-out processes, including follow-up appointment scheduling.
• Verify insurance eligibility, obtain necessary referrals or authorizations, and ensure information accuracy.

Administrative Operations

• Collect and process co-payments and other patient fees as needed.
• Enter and update patient demographic information in the EMR system.
• Maintain updated knowledge of service rates and provide accurate information to patients.
• Use established company policies to resolve issues promptly or escalate to management when necessary.

Team & Compliance

• Meet established team performance goals, including qualitative and quantitative targets.
• Continuously update knowledge of new procedures, services, and rates offered at Ezra Medical Center.
• Comply fully with Ezra Medical Center’s standards of conduct, policies, and compliance program.
• Report any conduct or event that may violate compliance or legal requirements, in accordance with policy.

Qualifications

Education:

• High School Diploma or GED required.

Experience:

• It is necessary to have customer service experience in the healthcare field, even if it's just 6 months to 1 year of experience.

Skills:

• Excellent verbal communication and phone etiquette.
• Strong multitasking and organizational skills.
• Customer-focused attitude with a commitment to high-quality service.
• Proficiency with computers and familiarity with EMR systems is a plus.
• Bilingual proficiency is an advantage, but not required.

Benefits

As a full-time team member at Ezra Medical Center, you’ll receive a comprehensive benefits package, including:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Additional Details

Work Location: We have four locations where you could potentially work with us:

1. 1312 38th Street, Brooklyn, NY 11218

2. 3710 13th Avenue, Brooklyn, NY 11218

3. 1278 60th Street, Brooklyn, NY 11219

4. 5115 15th Ave, Brooklyn, NY 11219

COVID-19 Protocols: PPE provided, temperature checks, and social distancing enforced

Apply Today

Are you passionate about helping others and ensuring patients receive outstanding service from their very first interaction? Join Ezra Medical Center as our new Call Center/Front Desk Receptionist and become part of a supportive, mission-driven team dedicated to excellence in patient care