Call Centre Agent (Banking/Call Centre)

Work Timings: Rotational Shifts : Afternoon Shift up to 12am

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2/3 months of training will be conducted at Changi Location/Jurong

Job Requirements:

1. Comfortable with using computer applications and tools.
2. Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.