Call Centre Agent

LEVEL UP & JOIN OUR AMAZING TEAM AT BERT’S AUTO PARTS

If you're ready to be a part of a customer service dream team, where your dedication and enthusiasm are celebrated, apply now! Join our dynamic team as a Call Centre Agent. We're seeking enthusiastic individuals who thrive in a fast-paced environment, love to solve problems, and have a passion for delivering exceptional service.

JOB SUMMARY

As a Call Centre Agent , your primary role is to be the friendly and efficient problem solver that customers rely on. You'll provide top-notch support, addressing inquiries and finding solutions with enthusiasm and quick thinking. Effective communication is key, whether you're speaking with customers over the phone, through email, or via chat. Mastery of our products and services enables you to offer accurate information and personalized recommendations. Additionally, you'll seamlessly collaborate with your team to ensure a consistently outstanding customer experience.

JOB SPECIFICATIONS

• Answer telephones promptly and courteously.
• Initiate sales transaction and follow through with branch for merchandise to be prepared for customer or courier pick up.
• Prepare pro-forma invoices for customers and dispatch to them in a timely manner.
• Inform customers of new product offerings and sales.
• Provide customers with accurate and thorough information on products and services.
• Follow-up on customer requests within the specified timeframe.
• Update customer database to ensure accurate records of customer history.
• Promptly answer customers’ texts and WhatsApp messages.
• Interface with customers via social media as required.
• Perform related duties when required to do so e.g. Sales Representative.
• Perform any other duties required to ensure the effective flow of operations.

QUALIFICATIONS AND EXPERIENCE

• Diploma or an Associate Degree
• At least 6 O’Levels or CXC subjects
• Two years related experience
• Excellent written and oral communication skills
• Computer literate

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Frequently answer high volume of calls
• Sedentary position
• Required to work on weekends