Call Centre Agent

Call Centre Agent | Leeds, UK | Full-Time | Entry Level

Looking for a role where your communication skills can make a real difference? We're looking for a friendly and motivated Call Centre Agent to join our growing team in Leeds, UK.

This is a customer-facing entry-level opportunity where you'll speak directly with customers, understand their needs, answer questions, and help resolve issues efficiently. It's a great starting point for anyone looking to build a career in customer service, contact centre operations, sales, or team leadership.

No previous call centre experience is required. Full training and ongoing support will be provided from day one.

Your Responsibilities

As a Call Centre Agent, you'll:

• Handle inbound and outbound customer calls in a professional manner.
• Listen carefully to customers and understand their questions or concerns.
• Provide clear and accurate information about products, services, and processes.
• Resolve routine customer issues efficiently and escalate more complex matters when required.
• Record customer interactions and update information accurately on internal systems.
• Follow established call-handling procedures and service standards.
• Maintain a professional and positive approach throughout every customer interaction.
• Identify opportunities to improve the customer experience and share feedback with the team.
• Work closely with colleagues and other departments to resolve customer queries.
• Participate in regular training, coaching, and performance development sessions.

We're Looking For Someone Who Is

• Confident and comfortable speaking with customers over the phone.
• A clear and effective communicator with strong listening skills.
• Patient, professional, and calm when handling challenging situations.
• Customer-focused with a genuine desire to help people.
• Reliable, organised, and comfortable working to service standards.
• Positive and receptive to feedback and coaching.
• Able to work independently while contributing effectively to a team.
• Interested in developing a long-term career in customer service, contact centre operations, sales, or management.

No previous call centre experience is required. Previous experience in customer service, retail, hospitality, sales, reception, administration, or other customer-facing roles is beneficial but not essential, as full training will be provided.

What You'll Receive

• Competitive hourly pay plus performance-based bonuses.
• Comprehensive call centre and customer service training.
• Ongoing coaching and mentoring.
• Clear career progression opportunities.
• Leadership and professional development.
• Recognition and performance-based rewards.
• Team networking and social opportunities.
• A supportive, collaborative, and inclusive working environment.

Why Join Us?

Every customer conversation is an opportunity to make a positive impression. This role gives you the training and support to develop strong communication, problem-solving, and customer relationship skills while gaining valuable experience in a professional contact centre environment.

As you develop, you'll have opportunities to progress into Senior Call Centre Agent, Customer Service Advisor, Team Leader, Customer Experience Executive, and Operations roles.

Apply Today

If you're ready to start your career in customer service and build valuable experience through a customer-facing role, we'd love to hear from you.

Apply now to be considered for the Call Centre Agent position in Leeds, UK.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.

Pay: £14.00-£16.00 per hour

Benefits:

• Casual dress
• Free parking
• Gym membership
• Life insurance
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person