Call Centre Agent

Responsibilities

• Handle inbound calls from hospitals, Doctors, nurses, phlebotomists, specialists etc
• Maintain good client relations with external clients
• Serve as a liaison between site staff and Lab
• Ensure messages are distributed to the correct staff members
• Follow up with results to ensure turn-around-times are met.
• Assist with the Switchboard functions in order to correctly refer clients.
• Compile, print and distribute route reports in order to ensure correct distribution of results when required
• Maintain hardware to ensure effective operations.
• Adhoc duties

Requirements

• Must be computer literate
• Matric
• Telephone and e-mail etiquette
• Able to work shifts
• Own reliable transport

Job Types: Full-time, Permanent

Pay: R5 500,00 - R6 000,00 per month

Work Location: In person