Call Centre Agent

Location: Aljunied

✅Full-Time or Contract / Rotating Shifts :

• Monday to Thursday: 9.00 AM to 7.00 PM / 10.00 AM to 8.00 PM OR 11.00 AM to 9.00 PM
• Friday: 9:00 AM – 6.00PM (fixed shift)
• Salary: Up to $3000 (with commission)

✅Part-Time Shifts:

• Monday to Friday: 9.00am to 5.00pm
• 4 - 5 working days per week!
• Salary: Maximum of $12 per hour (depends on experience)

Responsibilities:

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment with customers
• Perform administrative duties, enquiries and accounts monitoring
• Update and maintain the Credit Collection Systems
• Any other ad-hoc duties assigned

Requirements:

Diploma / 'A' Level / 'O' Level / 'N' Level

Able to speak proficiently in English

Possess at least 1 year of working experience in Customer Service or related field

Highly independent and organized team player

Excellent communication and interpersonal skills

Pay: $2,100.00 - $3,000.00 per month

Benefits:

• Additional leave
• Parental leave

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Work Location: In person