Call Centre Agent

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $4000 (Depending on experiences) + Completion Bonus

Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial
representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred
• Comfortable talking to customers from all walks of life
• Comfortable chatting through typing via live chat system with financial representatives
• Good interpersonal and communication skills
• Possess a cheerful disposition
• A team player who works well in a dynamic environment

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 •  R1435126 (Aw Yu Chen)