Call Centre Agent - Fundraising

Join Our People-Focused & Dynamic Contact Centre Team!

Are you passionate about making a difference and engaging in meaningful conversations? We're a people-first, purpose-driven contact centre offering flexible and permanent roles for both full-time and part-time professionals.

About the Role:
You'll be working on behalf of respected charities, handling both inbound and outbound calls with existing supporters or warm leads – people already interested in the causes we represent. Your mission will be to develop inspiring and meaningful conversations that lead to vital donations.

Whether you're new to contact centre work or already have experience, you'll thrive in our supportive, purpose-led team, helping to raise funds and awareness for important charitable work.

What We Offer:

• Excellent Pay – Earn up to £28,000 OTE for a 40-hour week (pro-rata for part-time).
• Flexible Contract Options: Choose from 40, 35, 30, or 24-hour contracts to suit your lifestyle.
• Performance Incentives – Good work doesn’t go unnoticed. We reward great performance.
• Career Progression – Start at Grade 1 with clear opportunities to move up to Grade 4 and beyond — including into management roles.
• Modern Office Space – Work in a bright, spacious office with a comfortable breakout area.
• Supportive Team Culture – We work hard, support each other, and have fun along the way.
• Comprehensive Training – Full training provided to help you feel confident and capable from day one.
• User-Friendly Systems – We use a simple, cloud-based system that’s easy to learn and navigate.
• Flexible Location – Work from our office at the Pilgrim Centre (free parking available) After a period of training and coaching (we find a minimum of 12 weeks in the call centre is necessary), you may have the opportunity to work from home.
• Varied & Engaging Work – With over 30 clients, every day brings something new. You'll never be bored!
• Meaningful Impact – You’ll help raise money for important causes — and be genuinely appreciated by us and the charities we support.
• Supportive Environment: Full training and ongoing support provided.

We’re looking for someone who embodies the following qualities:

• Excellent communication skills – You’re able to clearly express ideas and actively listen to others, helping to build strong and lasting relationships.
• Confident and engaging – You bring energy to conversations and aren’t afraid to take initiative or lead when needed.
• Positive and proactive attitude – You approach challenges with optimism and are always ready to roll up your sleeves.
• Team-oriented mindset – You thrive in a collaborative environment and value the contributions of others.

Join Our Team at DTV Optimise Ltd

We’re looking for passionate individuals who can inspire conversation and connect with people. At DTV Optimise, we offer flexible shift patterns within our core opening hours:

• Monday to Friday: 9:00 AM – 8:00 PM
• Saturday & Sunday: 10:00 AM – 5:00 PM
• Shift lengths: 5 to 8 hours, including daytime, evening, and weekend shifts.

Roles we’re actively recruiting for include:

• Customer Service Agent, Sales Executive / Representative, Call Centre Sales Agent / Advisor, Telesales Executive, Charity Fundraiser

Ready to apply?
Send your CV to [email protected] or write to:
Recruitment
DTV Optimise Ltd
Emerald Court, Pilgrim Centre
Brickhill Drive
Bedford, MK41 7PZ

Successful candidates will be contacted within 7 days.

We’re committed to fairness, inclusion, and creating a safe, welcoming, and respectful environment where everyone can thrive.

Job Types: Full-time, Part-time, Permanent

Additional pay:

• Commission pay
• Yearly bonus

Work Location: In person

Join us as we strive to make a difference through our services while providing an engaging work environment for our team members. We look forward to welcoming you aboard!

Pay: From £26,520.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person