Call Centre Agent, Inbound

ABOUT THE ROLE

In this fully remote role, you will handle inbound customer calls, answer questions, assist with service-related requests, and resolve issues whenever possible. You will be expected to communicate clearly, follow established procedures, and maintain a positive customer experience throughout every interaction.

WHAT YOU WILL DO

• Handle inbound customer calls and respond to questions and requests
• Resolve customer issues on first contact whenever possible
• Provide accurate information about orders, services, and locations
• Follow established procedures and escalation guidelines
• Document customer interactions accurately in company systems
• Escalate complex issues to the appropriate team
• Meet established customer service and quality standards
• Participate in coaching and call quality reviews

WHAT WE ARE LOOKING FOR

• 1+ year of call centre or phone-based customer service experience
• Clear and professional spoken English
• Strong communication and active listening skills
• Customer-focused and patient approach
• Ability to remain calm when handling challenging situations
• Comfortable working with performance and quality standards
• Good computer skills and ability to learn new systems
• Reliable internet connection and suitable workspace for remote work
• Ability to work the assigned schedule, including occasional weekends
• Legally authorized to work in the United States

NICE TO HAVE

• Experience in food service, hospitality, or retail
• Bilingual English/Spanish skills
• Experience with CRM or customer support systems
• Previous experience handling high call volumes

COMPENSATION

$16–$22 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review Initial conversation Interview Offer

Candidates will receive information about the next steps during the recruitment process.

Location: Remote