D
DHL Supply Chain Singapore Pte Ltd
Call Centre Agent (Tampines)
25 days ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
29 September 2026
What they need
- Act as the first point of contact for the customers
- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
- Provide satisfactory explanation to customer and take remedial action where necessary
- Provide pro-active feedback to the customer to ensure that the committed ETA is respected
- Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
Job Requirements:
- Min 2 years of Customer service experience
- O level/higher NITEC
- Comfortable in taking calls in English and 1 other language
Working Hours:
- 5 day work week, rotating shift including weekends and public holidays
- Rotating shift timings:
08.00AM to 05.30PM
08.30AM to 06.00PM
02.30PM to 12.00AM
11.30PM to 09.00AM (Less than 10 Times a year)
(Shuttle bus services provided)
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