Call Centre Associate

Responsibilities

• Responsible for incoming and outgoing calls, assigned emails and other forms of communication.
• Record communications and appointment requests through Google Form / Jotform / Microsoft Forms.
• Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner.
• Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system.
• Contact and follow-up with clinic requirements.
• Promptly follow up with patient requests within promised timeline and liaise with relevant departments.
• Maintain a high level of patient satisfaction through by providing excellent Customer Service.
• Stay up-to-date with company policies and product knowledge to provide clear and accurate information.
• Maintain a positive and cooperative work environment.
• Any other duties as assigned by the Team Leader or the Management.

Requirements

• Diploma in any discipline.
• Customer oriented and possess excellent telephone etiquette.
• Good team player who is able to work independently with minimal supervision.
• Good verbal communication skills to effectively interact with colleagues and external parties at all levels.
• Good written communication skills.
• Relevant experience in call centre, healthcare or customer service industry will be advantageous.
• Willing to commit to 5.5 days work week.