Call Centre - Caller

JOB SUMMARY:

·       To contact customers to book slot and replying to branches and customers emails, etc..

KEY RESPONSIBILITIES:

·       To call customers to book slot on daily orders from Navision (KV / HUB & EM) base on cut off time in KPI;

·       To perform daily calling based on calling script (With necessary adjustment from Courts) to ensure consistency of sales;

·       To communicate with customers through SMS if call drop on voice mail or not answering;

·       To communicate with branches for assistance if information in Navision is incorrect (wrong address or wrong contact details, etc..);

·       To attend any urgent orders from branches;

·       To monitor MTO order & DFTA customers on daily basis;

·       To communicate with customer to re-schedule after receive the FTP & FTD listing from inventory team;

·       To generate call per day base on Caller KPI;

·       To train other callers as and when required;

·       To attend all queries from end customers with respectfully and politely;

·       Execution and enforcement of HR ISO 9001 policies and participate in audits;

·       Any other job as assigned from time to time

JOB REQUIREMENTS:

·       To possess at least SPM;

·       Fresh graduate is encouraged to apply, training will be provided.

·       must be willing to work at Seksyen 22, Shah Alam

·       Working Hours Pattern: 8am-4:30pm or 11:30am-8pm (6 days / week with rotate rest day on Sat or Sun)

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development