Call Centre Consultant

We are looking for a Call Center Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues.Suitable for matriculants and entry level. No experience required

Responsibilities of the role:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Preferred Skills:

• Excellent communication skills
• Strong verbal and written English communication skills.
• Excellent customer service and active listening abilities.

Education:

• High School

Pay: R3 750,00 - R17 389,59 per month

Education:

• High School (matric) (Preferred)

Work Location: In person