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Call Centre Consultant
17 days ago
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Important information
Contract type:
Permanent
Location:
Johannesburg South, South Africa
Work mode:
Onsite
Published on:
8 October 2026
What they need
call centre agents or customer service representatives will manage high‑volume customer interactions, ensuring accurate information, issue resolution, and a positive customer experience.
- Answer inbound customer calls, chats, and emails promptly and professionally, meeting response time service level targets
- Identify the nature of each customer contact, verify account information, and determine the appropriate resolution path
- Resolve customer questions, complaints, and service requests by following established troubleshooting procedures and escalation guidelines
Applications in progress
Pay: R4 500,00 - R19 000,00 per month
Education:
- High School (matric) (Preferred)
Work Location: In person
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