Call Centre Executive

Job Summary

• As an CALL CENTRE EXECUTIVE, you will be the first point of contact for potential customers, responsible for generating leads, qualifying prospects, and driving sales opportunities primarily through phone, email communication and other social media.
• You will work closely with the sales teams to understand customer needs and promote our offerings.
• The role requires excellent communication skills, persistence, and the ability to thrive in a target-driven environment.
• Your efforts will directly contribute to achieving revenue goals and expanding customer base.
• Experience Fresher to 2 years of relevant experience is acceptable.
• Education HSC and Graduation is preferred.

Key Responsibilities

• Source new sales opportunities through outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Research accounts, identify key players and generate meetings
• Enter, update, and maintain CRM information on leads, prospects, and opportunities

Required Skills & Attributes

• Strong communication (both email & phone) and interpersonal skills.
• Comfortable with outbound prospecting (cold-calls, cold-emails).
• Able to generate their own data through data mining.
• Good at research: finding leads, mapping org structures, target accounts.
• Eagerness to learn technical & product details and features of the product they are expected to position (cloud solutions, Google Workspace, etc.).
• Ability to understand customer pain points & articulate value propositions.
• Comfortable working in a target-driven environment.
• Basic computer skills: proficiency with Google Workspace / Microsoft Office.
• Experience using CRM tools.

Benefits:

• 5 days working culture.
• (6 Days if needed)
• Competitive salary and commission structure.
• Lunch and evening Snacks
• Medical insurance.
• Opportunities for career growth and professional development.
• Friendly and supportive work environment.
• Paid time off and other company benefits.
• Incentives will be based on your own lead closer Reporting
• Reports to Inside Sales Manager / Team Lead