Hexamatics Servvcom Sdn Bhd
Call Centre Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 20,400 / year
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
11 September 2026
What they need
About the role
To conduct inbound with DMP customers, explain and advise customers on DMP account status, outstanding arrears, and relevant information. Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD.
Key responsibilities
- Conduct inbound calls with DMP customers
- Explain and advise customers on DMP account status, outstanding arrears, and relevant information
- Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD
- Meet daily targets for call performance while upholding professional standards and call ethics
- Record customer information and queries for each call in the customer relationship management system for record keeping purposes
- Report and escalate customer complaints, service requests, or other matters promptly to the technical team
- Perform ad-hoc tasks as required by Supervisor, Section Head, or Head of Department
About you
- SPM with call centre experience, or fresh graduate with no experience acceptable
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