Call Centre Executive

Analyst Student Onboarding

• Be the first point of contact for clients (inbound or outbound) leveraging different platforms
• Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives
• Provide guidance to the student over phone/email about navigating the industry leading TC Global student portal
• Connect with interested customer base and onboard them on the TC Global Student Portal
• Support students on administrative requirements concerning higher education admissions, application and visa management
• Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
• Develop insight and exposure into countries, areas of study and businesses
• Study and manage the inflow of data for identification of opportunity and influencing decisions
• Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth