Call Centre Executive

Responsibilities:

• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Find opportunities to improve customer retention.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend internal training programs to improve knowledge and performance level
• Meet individual qualitative and quantitative targets

Requirements and skills:

• Previous experience in a customer support role (If applicable)
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Basic Computer skills.

Job Types: Full-time, Regular / Permanent

Fixed Salary (CTC): ₹16,500 – ₹17,000 per month
Performance Incentives: ₹ 2000 -₹ 2,500 per month

Work Schedule:
Day Shift: 07:45 AM – 03:45 PM
Evening Shift: 03:45 PM – 11:45 PM
Night Shift: 11:45 PM – 07:45 AM

Employee Benefits:
Health Insurance
Paid Time Off
Provident Fund (PF)
Overtime Pay
Performance Bonus
Shift Allowance
Yearly Bonus
Complimentary refreshments are provided during shifts

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,500.00 - ₹17,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• tamil (Required)
• English (Required)

Location:

• Saibaba Colony, Coimbatore, Tamil Nadu (Required)

Work Location: In person