Call Centre Executive

Job highlights

• Excellent communication skills (multilingual preferred),Pleasant voice and listening skills,Computer savvy,Telephonic etiquette,Patience,Problem-solving capability,Ability to handle pressure . Disclaimer : This job posting has been aggregated from external source
• Minimum 1 year experience in call centre / diagnostic laboratory / healthcare service industry . Job Purpose .

Reporting To - Deputy Quality Manager

Work Experience

Minimum 1 year experience in call centre / diagnostic laboratory / healthcare service industry

Job Purpose

This positions main role responsibility is to handle inbound and outbound calls, assist patients with test-related enquiries, appointment booking, home collection coordination, report status updates, and ensure high levels of patient satisfaction through effective telephonic communication.

Key Relationship

Patients, Patient Attendants, Doctors, Home Collection Team, Center Staff, Corporate Clients, HR and Finance Department

Main Responsibility

Main job responsibilities of Call Centre Executive are as follows (but not limited to):

• Handling inbound and outbound calls professionally and courteously.

• Booking lab test appointments and scheduling home sample collections.

• Providing accurate information regarding tests, preparation instructions, pricing, and TAT.

• Coordinating with home collection team and centers for smooth sample collection.

• Follow-up calls for pending samples, reports, and payments.

• Handling patient complaints and escalations as per SOP.

• Ensuring fastest possible response time and minimal call waiting period.

• Maintaining accurate patient data entry in LIS / CRM system.

• Ensuring confidentiality and data privacy of patient information.

• Handling corporate and referral-related calls and documentation support.

• Adherence to SOPs and call quality standards.

• Supporting emergency and priority cases telephonically when required.

Competencies

Excellent communication skills (multilingual preferred), Pleasant voice and listening skills, Computer savvy, Telephonic etiquette, Patience, Problem-solving capability, Ability to handle pressure

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.