Call Centre Executive ( In- bound)

Key Responsibilities

• Handle incoming and outgoing patient calls professionally and courteously.
• Schedule, reschedule, and cancel patient appointments as required.
• Coordinate with respective departments/branches regarding patient appointments and requirements.
• Follow up with patients regarding appointments, health check-ups, reports, and other relevant services.
• Maintain accurate records of calls, appointments, follow-ups, and patient queries.
• Resolve basic patient complaints and queries or escalate them to the concerned department when required.
• Inform patients about required preparation for diagnostic tests as per approved guidelines.

Qualification: Minimum Graduation with excellent communication skills in Bengali, English and Hindi.

Immediate Joiner required.

Interested candidates can send their resume at [email protected] or 9147074743.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person