Call Centre Inbound

Customer Service Operators – Contact Centre | Ringwood

HOBAN Recruitment is currently seeking Customer Service Operators to join a busy and growing contact centre team based in Ringwood.

This is a great opportunity for someone with at least 1 year of previous contact centre experience who is looking to take the next step in their customer service career.

We are specifically seeking candidates who have worked in a call centre or contact centre environment and are comfortable speaking with customers over the phone. Experience across customer service, sales, retention, complaints, collections or similar contact centre functions will be highly regarded.

Experience within energy, banking, telecommunications, insurance, utilities or another regulated industry is essential.

About the Role As a Customer Service Operator, you’ll be part of a supportive team responsible for helping customers with a range of enquiries and providing solutions across multiple channels.

Your day-to-day responsibilities will include:

• Handling customer enquiries via phone, email and live chat
• Managing inbound customer calls in a fast-paced contact centre environment
• Providing accurate information and resolving customer enquiries
• Problem-solving and finding appropriate solutions for customers
• Managing challenging conversations professionally
• Taking ownership of enquiries and following them through to resolution
• Accurately recording customer information and interactions
• Navigating multiple systems while speaking with customers
• Working collaboratively as part of a team

About You We’re looking for someone who has previously worked in a call centre/contact centre environment and is ready to build on that experience.

You will ideally have:

• At least 1 year of contact centre or call centre experience
• Previous experience in energy, banking, telecommunications, insurance, utilities or another regulated industry – essential
• Experience in customer service, sales, retention, complaints, collections or a similar contact centre function
• Confident telephone communication skills
• Strong written and verbal communication
• The ability to manage multiple systems and accurately record information
• Strong problem-solving skills and attention to detail
• Resilience and the ability to work in a fast-paced environment
• A positive attitude and willingness to learn
• A genuine interest in providing great customer service

Important: This opportunity is specifically for candidates who have had previous call centre/contact centre exposure. Retail, hospitality or general administration experience alone will not meet the requirements for this position.

What’s on Offer?

• Bonus opportunities
• Permanent, full-time employment
• Monday to Friday
• Onsite in Ringwood
• Supportive team environment
• Training and development opportunities
• Opportunity to build your career within a professional customer service environment

Some Saturday and public holiday rostered work may be required.

Ready for Your Next Opportunity? If you have at least 1 year of contact centre experience, enjoy speaking with customers and have a background in energy, banking, telecommunications, insurance or utilities, we’d love to hear from you.

This role would suit someone looking to develop their contact centre career and join a supportive customer service team.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit www.hoban.com.au/adjustments for additional contact details.