Call Centre Officer

Our Client:

• MNC Manufacturer of Escalators & Elevators
• 6 Days, 8.30am to 5.30pm / 2pm to 11pm (Rotate between Monday - Sunday)
• Kaki Bukit
• UP $3000 Basic + OT + Completion Bonus
• 1Y Contract - Renewable

Responsibilities:

• Attend to incoming calls from internal and external customers, update all ticket status in excel and log all and close tickets in SAP
• Manage follow up cases and liaise with Engineer on assignment of technician for mantrap
• Analyze ticket in SAP and decide whether to dispatch technician or cancel ticket
• Update technician roster and generate stop-lift reports (rotate among the team)

Requirements:

• Minimum Nitec in Business Administration or equivalent
• No experience is welcome, training will be provided
• Comfortable with working any 6 days between Monday to Sunday
• Singaporeans only

For interested applicants, please click "QUICK APPLY".

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tiffany Han Jia En | EA Reg No: R22111429

JTE Recruit Pte Ltd | EA Lic No: 14C7215