Call Centre Operations

• JD Collections Manager - Call Center Ops

  Role Responsibilities

  1. Managing Entire Early Warning Signal (EWS) Across all the products (Secured Unsecured)
  2. Data Analysis Risk Segmentation on the overall book.
  3. Managing Entire Digital Collections (Secured Unsecured Product) on the overall book.
  4. Managing Bucket X Call Center
  5. Call - Center Management
  6. Managing Bounce Penal Charges Collection
  7. Vendor Management, Vendor On-boarding Vendor Audit
  8. E-Mail, SMS IVR Template Designing
  9. Audit Compliance Related Material Designing

  Location:Noida

  Experience:5-8 yrs

  Education:Graduate

  ProfessionalSkills: Debt Collections Recovery, Digital Collections, Agency Management

  Skills: CallCenter S/W, Collections Apps, MS Office

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