Call Centre Operator

About the role

Join R & R' as a full-time Call Centre Operator based in Kogarah, NSW. As a key member of our customer service team, you will be responsible for providing exceptional telephone-based support to our valued clients. Working in a fast-paced, dynamic environment, you will be the friendly voice that helps our customers with a wide range of inquiries and queries. Hours are 8.30am to 5.30pm Monday To Friday.

What you'll be doing

• Answering inbound calls from customers in a professional and courteous manner
• Listening carefully to customer needs and providing accurate information and solutions
• Logging customer interactions and maintaining detailed records
• Escalating complex issues to the appropriate teams for further assistance
• Adhering to all company policies, procedures and service level agreements
• Contributing to a positive team environment and continuous improvement initiatives

What we're looking for

• Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent active listening and problem-solving skills
• Proficient computer skills and experience using customer relationship management (CRM) systems
• A flexible, adaptable and resilient approach to work
• A genuine passion for delivering exceptional customer experiences

What we offer

At R & R', we are committed to providing our employees with a supportive and rewarding work environment. As a Call Centre Operator, you can look forward to ongoing training and development opportunities, a collaborative team culture, and a range of employee benefits including competitive remuneration, flexible work arrangements, and access to our corporate health and wellness programs.

About us

R & R' is a leading legal service provider. Our talented team of professionals is passionate about delivering exceptional experiences and driving positive business outcomes for our clients.

Apply now to join our team and take the next step in your customer service career.