Call Centre Operator

OHealthcare Call Centre OperatorOverview

We are seeking a professional, compassionate, and detail-oriented Healthcare Call Centre Operator to join our growing healthcare team. The ideal candidate will have previous experience working in a healthcare setting, with a strong understanding of medical terminology, patient communication, appointment scheduling, and confidentiality requirements.

As a Healthcare Call Centre Operator, you will be a key point of contact for patients, healthcare providers, and medical offices. You will manage inbound and outbound calls, coordinate appointments, respond to patient inquiries, and ensure a positive and efficient patient experience.

This position requires excellent communication skills, the ability to multitask in a fast-paced medical environment, and a commitment to delivering exceptional patient-centred service.

Responsibilities

• Handle high volumes of inbound and outbound calls in a professional, courteous, and compassionate manner.
• Assist patients with appointment scheduling, cancellations, rescheduling, and general inquiries regarding healthcare services.
• Communicate effectively with patients, physicians, medical offices, and other healthcare professionals.
• Accurately enter, update, and maintain patient information in electronic medical records (EMR) and scheduling systems.
• Demonstrate a strong understanding of medical terminology and healthcare procedures to effectively assist patients.
• Manage physician referrals, appointment requests, and follow-up communications as required.
• Provide patients with accurate information regarding appointment preparation, clinic policies, and available services, following established guidelines.
• Maintain strict patient confidentiality and comply with applicable healthcare privacy legislation and organizational policies.
• Address patient concerns with professionalism, empathy, and patience, escalating complex or clinical inquiries to the appropriate healthcare professionals.
• Collaborate with medical and administrative teams to ensure efficient daily operations and continuity of patient care.
• Maintain accuracy and attention to detail while managing multiple tasks in a busy healthcare environment.

Required Experience & Qualifications

• Previous experience working in a healthcare environment is required. Candidates must have experience in a medical clinic, healthcare call centre, hospital, diagnostic imaging facility, specialist office, or similar medical setting.
• Minimum 1 year of healthcare administration, medical reception, patient services, or healthcare call centre experience preferred.
• Knowledge of medical terminology and familiarity with healthcare processes, patient referrals, and appointment scheduling.
• Experience using electronic medical records (EMR), patient management software, or medical scheduling systems.
• Strong understanding of patient confidentiality and healthcare privacy requirements.
• Excellent telephone etiquette, interpersonal skills, and verbal and written communication skills.
• Strong data entry skills with exceptional accuracy and attention to detail.
• Ability to manage a high volume of calls while remaining organized, professional, and patient-focused.
• Demonstrated ability to handle sensitive patient situations with empathy, discretion, and professionalism.
• Ability to work independently and collaboratively within a healthcare team.
• Fluency in English is required; additional language skills are considered an asset.

Preferred Qualifications

• Previous experience in a high-volume medical call centre or centralized healthcare booking department.
• Experience coordinating appointments, referrals, or diagnostic procedures.
• Familiarity with medical office workflows and communication with physicians and healthcare providers.
• Strong problem-solving skills and the ability to prioritize patient needs effectively.

Why Join Our Team?

Join a healthcare organization where your work directly contributes to a positive patient experience. We value professionalism, compassion, teamwork, and a strong commitment to quality patient service.

We offer a supportive and collaborative work environment where individuals with healthcare experience can contribute their skills, continue developing professionally, and play an important role in helping patients access the care they need.

Please note: Previous experience in a healthcare or medical setting is required for this position. Applicants without relevant healthcare experience may not be considered.

Pay: $15.73-$20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Extended health care

Experience:

• Healthcare: 2 years (required)

Work Location: In person