Call Centre Operator

Job Description & Requirements

Key Responsibilities:
Customer Order Management:
Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfilment of orders.

Problem Resolution:
Addressing customer concerns and complaints related to concrete orders and deliveries.

Customer Relationship Management:
Building and maintaining positive relationships with customers.

Assist

in seeking lead supply from various prospects and perform, marketing/cold-call to project in charge.

Handle enquiries

, initialling of supply arrangements.

Communicate

with customer office and site to discuss on delivery requirement.

Proactive Customer Follow-Up

Other ad hoc

assignment as assigned.

Able to travel and work in the west of Singapore.

Skills and Qualifications:
Communication Skills:
Excellent verbal and written communication skills are essential for interacting with customers.

Customer Service Skills:
A strong customer service orientation is crucial for building positive relationships with customers.

Basic Knowledge of Concrete Products:
Familiarity with concrete types, specifications, and applications is beneficial.

Working Hour:
Able to work 6 days / perform shift.

YTL CONCRETE (S) PTE. LTD.