Call Centre Operator

SA Heart is one of Australia’s largest private Cardiology practices providing expert care to all of our patients.

Established for over 40 years, SA Heart is a South Australian owned practice with 30 Cardiologists offering a comprehensive range of Cardiac services.

What SA Heart Can Offer You

• Working in an environment that makes a difference to the lives of patients.
• Supportive team culture, united by our values of Integrity, Compassion, Collaboration and Excellence.
• Competitive remuneration (Above Award Rates).
• Professional, stylish, modern and comfortable uniforms supplied.
• Employee Assistance Program.
• Purchased Leave, and
• Annual Flu Vaccination provided.

The Role

SA Heart is seeking a vibrant and professional individual to join our Call Centre team.

The Call Centre Operator is primarily responsible for taking phone calls from our patients, other health care providers and Doctors within our Call Centre. Our Call Centre is based out of our Ashford location and receives calls from all of SA Heart’s clinics. This role is Full-time, however Part-time, 3 or 4 days per week will be considered if preferred by the right candidate.

The Individual

Ideally, the candidate will be a highly organised and efficient individual who has an eye for detail and the ability to take on any task, successfully following it through from beginning to end. The candidate should have an empathetic and friendly attitude and be able to liaise respectfully with patients, Cardiologists and fellow team members.

Candidate Criteria:

• Excellent phone and verbal communication including active listening skills.
• Ability to accurately record information and relay messages.
• Strong patient focus with an ability to communicate considerately and compassionately.
• Ability to multi-task, prioritise work and manage time effectively.
• A keen interest in providing excellent patient care within the health sector.
• Experience in a medical setting (desirable).
• Previous experience in a Call Centre and,
• Knowledge around Medicare rules (desirable).

If you would like to join our team, please send your resume and a cover letter via Seek to our Practice Manager, Kate Curnow outlining the following:

• Why would you like to work for SA Heart?
• What unique skills and experience would you bring to the team?

NB: Only shortlisted applicants will be contacted.