Call Centre Representative | Glen Iris

About us

We are a leading global customer experience management company, dedicated to delivering exceptional service on behalf of our clients across diverse industries. With a commitment to innovation, quality, and employee satisfaction, we create environments where our teams can thrive whilst providing outstanding support to customers worldwide.

About the role

We are seeking enthusiastic and customer-focused Call Centre Representatives to join our Glen Iris team. This is a full-time position where you will be the voice of our clients, handling inbound customer calls with professionalism and expertise. As a Call Centre Representative, you will play a crucial role in delivering exceptional customer service, resolving queries efficiently, and ensuring every interaction reflects our commitment to excellence. This role offers the opportunity to develop your career in a dynamic customer service environment whilst working with supportive colleagues and experienced management.

Why You’ll Love This Role

• No sales – 100% customer service
• Penalty rates for week-end work, public holidays or overnight work
• Paid birthday off (conditions apply)
• Additional annual leave
• Monthly performance bonus ($300 to $500 per month)
• Career progression opportunities
• Supportive team environment

What You’ll Be Doing

• Answer inbound customer calls (no sales)
• Help with customer's banking related queries including fraud, dispute, credit card and business banking
• Use multiple systems to find solutions
• Provide accurate and professional support

What we're looking for

Customer service experience desirable (retail, hospitality, call centre – all welcome!)

• Good communication skills
• Good computer skills
• Positive attitude and willingness to learn

Training & Support

We set you up for success from day one:

• 3 weeks training (Mon–Fri, 9:00 am–5:30 pm)
• Ongoing coaching and support

What You’ll Get

• Stable full-time role
• Monthly bonus incentives ($300 to $500)
• Employee discounts & perks
• Supportive, team-focused culture

Important Info

• Full-time availability required during training
• Must have Australian work rights
• Background check (including police check) required

You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, Police checks included.