Call Centre Team Leader

About Us

Proudly part of the DuluxGroup, Lincoln Sentry is a market leading supplier of specialty hardware and components for the building, renovation, and manufacturing industries. With a national footprint and a diverse product portfolio - from cabinetry and furniture fittings to glazing and architectural hardware - we’re the trusted partner for trades and businesses across residential and commercial projects.

Joining Lincoln Sentry means being part of a team that values collaboration, customer focus, and continuous improvement. Our people enjoy industry-leading development programs, wellbeing initiatives, and benefits designed to support both career and lifestyle. If you’re passionate about shaping spaces and want to work with a company that empowers you to make an impact, Lincoln Sentry is the place to build your future.

We're looking for an enthusiastic and customer-focused sales leader to join our Brisbane team. If you enjoy building relationships, uncovering opportunities and helping customers find the right solutions, this could be the perfect next step in your sales career.

What You’ll Be Doing

• Managing and developing a portfolio of trade customers whilst leading a small team of experienced Sales Representatives
• Developing and executing customer call cycle plans
• Identifying sales opportunities and promoting new product ranges
• Providing product recommendations and practical solutions
• Collaborating with branch, field sales and eCommerce teams to deliver a seamless customer experience
• Using CRM systems and customer insights to drive sales growth
• Supporting customers with enquiries, account management and ongoing service excellence

Our Benefits

• Up to $1,000 net annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What We’re Looking for

• Previous experience in internal sales, outbound sales or customer service in a call centre environment
• Strong relationship-building and account management skills
• A consultative sales approach and ability to identify customer needs
• Excellent communication and stakeholder management skills
• Strong organisational and time management capabilities
• Experience using CRM systems and Microsoft Office
• Strong analytical capability and ability to identify trends, opportunities and business insights
• Experience within trade, hardware, construction or cabinetry industries is highly regarded but not essential

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

If this sounds like an environment you would like to be a part of, please apply online!