Call Centre Team Leader

Listing reference: cartr_000924

Listing status: Online

Apply by: 30 October 2026

Position summary

Industry: Call Centre Industry

Job category: Transport and Logistics Management

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

Picup, our system integration partner that specialises in last-mile delivery and online management software seeks a Customer Care Team Lead in Cape Town.

Job description

We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.

Key Responsibilities:

• Performance/ KPI Management
• Set targets
• Time Keeping
• Monitor Calls
• Coaching
• QA
• Handle escalations
• Application of IR policies and procedures
• Achieve desirable monthly targets
• Provide on the job training
• Generate reports daily, weekly and monthly

Minimum requirements

• At least 3 years Call Centre Team Leader experience
• Logistic Call Centre experience (Advantageous)
• Intermediate Excel Skills
• People management skills’
• Leadership skills