Call Centre Trainee

Position: Call Centre Trainee

Location: Rourkela, Odisha

Reports To: Operations Team Lead / Operations Manager

Job Summary:

BPO Collection Advisors play a crucial role in a business process outsourcing (BPO) environment, focusing on the recovery of overdue payments and debt from customers or clients. They are responsible for contacting individuals or organizations who have outstanding balances and working to secure payment arrangements or settlements. BPO Collection Advisors use various communication methods and negotiation techniques to recover outstanding debts while maintaining a high level of customer service.

Key Responsibilities:

Contact Debtors:

Initiate contact with debtors through phone calls, or written correspondence.

Verify debtor information and discuss outstanding debts in a professional and respectful manner.

Investigate Debt Status:

Research and gather information regarding the debt, including payment history, contract terms, and any disputes or discrepancies.

Review debtor records and documentation to determine the legitimacy of the debt.

Negotiate Payment Arrangements:

Assess the debtor's financial situation and ability to repay the debt.

Negotiate payment plans, settlements, or alternative solutions to facilitate debt recovery.

Reporting:

Prepare and submit regular reports to the Collections Manager, detailing collection activities, progress, and challenges.

Achieve Collection Targets:

Meet or exceed assigned collection goals and targets while maintaining a high level of customer satisfaction.

Qualifications:

High school diploma, Intermediate or equivalent (Bachelor's degree preferred).

Previous experience in debt collection or customer service is a plus.

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Excellent problem-solving and decision-making abilities.

Patience, persistence, and strong interpersonal skills.

If you have a passion for helping people resolve their financial obligations, possess strong negotiation skills, and can handle challenging situations with empathy and professionalism, we encourage you to apply for this position. Join our team and make a significant impact on our debt recovery efforts while delivering exceptional customer service.

Job Type: Full-time

Pay: ₹7,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person