Call Centre Trainer&#34

We are looking for a skilled Call Centre Trainer to join our team at DriveX, playing a crucial role in shaping the skills and knowledge of our call centre operations. The ideal candidate will have excellent training and communication skills, with the ability to engage and motivate teams.

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance call centre operations.

• Conduct regular training sessions to ensure staff stay updated on new processes and procedures.

• Collaborate with management to identify training needs and develop targeted solutions.

• Evaluate training effectiveness and provide feedback for improvement.

• Create engaging content to support training initiatives, including presentations, manuals, and online resources.

• Foster a positive and inclusive learning environment that promotes teamwork and growth.

Job Requirements

• Proven experience as a trainer or in a related field, preferably in a call centre setting.

• Excellent communication, presentation, and interpersonal skills.

• Ability to analyze complex information and simplify it for diverse audiences.

• Strong organizational and time management skills, with attention to detail.

• Experience with adult learning principles and instructional design methodologies.

• Familiarity with industry-specific regulations and compliance requirements.

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