Call Centre Training Facilitator

JOB PURPOSE

This role is responsible for delivering structured onboarding and training programmes within a collections call centre environment, supporting learner development through coaching, assessment and feedback, and ensuring employees are equipped to meet operational and compliance standards.

KEY RESPONSIBILITIES

• Interview, assess, and onboard suitable candidates
• Facilitate structured onboarding and training programmes
• Develop and implement targeted training interventions
• Drive performance rehabilitation and coaching for agents
• Monitor agent performance and provide ongoing feedback
• Ensure training aligns with operational and compliance standards
• Provide support training across the Collections Operations

REQUIRED SKILLS & COMPETENCIES

• Strong facilitation and presentation skills
• Excellent verbal and written communication skills
• Strong coaching and learner engagement skills
• Strong interpersonal and relationship-building skills
• Problem-solving and decision-making abilities
• Strong organisational and time-management skills
• Computer literacy
• Ability to work effectively in a fast-paced, target-driven environment
• Adaptability and ability to manage changing priorities

MINIMUM REQUIREMENTS

• Matric / Grade 12 or equivalent
• 2-3 years' experience in training and facilitation
• Proven experience in onboarding and training delivery
• Experience in coaching and employee development
• Experience in conducting training assessments and evaluations

Pay: R16 000,00 per month

Work Location: In person