Call Centre/Customer Support

Townsville | Full Time | Immediate StartAre you an experienced customer service professional who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and keeping administration tasks organised and accurate?

We are seeking a motivated Call Centre & Customer Support coupled with administration duties to join this busy government team supporting the North Queensland Region. This is an excellent opportunity for someone with a strong customer service or call centre background who enjoys working in a dynamic team environment.
About the Role
As a Customer Service & Administration Officer, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions. Key responsibilities include:

• Answering and managing inbound customer calls
• Providing efficient and professional customer service
• Processing and updating information within internal systems
• Preparing, compiling and maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Managing competing priorities in a fast-paced environment
• Resolving customer enquiries professionally and effectively
• Building positive relationships with customers and stakeholders

**********About You

To be successful in this role, you will bring:**********

• Experience in a customer service, call centre coupled with administration.
• Strong communication and interpersonal skills
• The ability to manage difficult conversations and resolve issues professionally
• Excellent attention to detail and accuracy
• Strong time management and organisational skills
• The ability to work under pressure and meet performance expectations
• A proactive approach and the ability to think outside the box
• Confidence working independently following on-the-job training

Essential Skills & Experience

• Demonstrated experience using Microsoft Word and Excel at a moderate level
• Proficiency across the Microsoft Office Suite, including Outlook
• Strong data entry and administration skills
• Ability to work in a KPI-driven environment
• General office administration experience

Highly Regarded

• Previous experience within a customer support or contact centre environment
• Knowledge of maintenance, trades or facilities management environments

Please apply ASAP or ring Jacqui [07 3239 2500](tel:07 3239 2500) #scr-jacqui-isted

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or [1300 337 000](tel:1300 337 000) and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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