Call Co-ordinator

Job Specifications include but are not limited to:

v Incident Management and Implementation

o End to end management of OSR process

§ SLA management

§ Resource management

§ Escalation management

§ On-Site Request analysis and interpretation

§ Joint response management

§ Stock management and requests

§ Fieldmetrix and documentation validation

o End to end Project management and reporting

§ Installation planning

§ Installation resource management

§ Stock management and requests for installations

§ Fieldmetrix and documentation validation

o Provide guidance to technical team

o Management of skill levels within team (training)

o Upward feedback

v Administration & Tool Management

o Administration to be completed as per internal policies and procedures

o Validation of team admin as per internal policies and procedures

o Boot Stock Management and reporting

o Hardware Tools

o Software Tools

v HSSE Requirements

o Understand HSSE and PPE requirements

o Implement and drive HSSE in teams

o Implement processes to keep Safety File updated

v Stowe Policies, Procedures and Values

o Customer Satisfaction

§ Internal

§ External

o Ethical

o Agile

o Knowledgeable

o Accountable

o Stowe Policies

v Additional Tasks that may be given at management’s discretion.

• Grade 12 Qualification

• A+ and N+ (CompTIA) Certification or NQF 5 equivalent

• At Least 3 - 5 Year IT industry experience

• Driver’s License

• Passport

Job Types: Full-time, Permanent

Pay: R10 000,00 - R12 500,00 per month

Work Location: In person