Call Executive

Roles and Responsibilities :

• Manage customer calls, resolve issues, and provide excellent service to build strong relationships.
• Utilize CRM software to track interactions, update records, and analyze sales performance.
• Collaborate with internal teams to identify opportunities for upselling and cross-selling products or services.
• Maintain accurate records of all conversations, including notes on customer feedback and suggestions.

Job Requirements :

• 2-5 years of experience in a call center environment as an executive or similar role.
• Excellent communication skills with the ability to articulate complex ideas simply over the phone.
• Strong time management skills with the ability to prioritize tasks effectively under pressure.